Cancellation and Refund Policy
Thank you for choosing Rafting Bali Adventure. We understand that sometimes plans change and you may need to cancel your booking. Please review our cancellation and refund policy below.
Ticket or Voucher Only (Without Pickup):
- No Cancellation Fees: If you have booked a ticket or voucher only (without pickup), you can cancel your booking at any time without incurring any cancellation fees.
Booking with Pickup and Hotel Drop:
- Cancellation Within 12 Hours: If you have booked with pickup and hotel drop, and you cancel your booking less than 12 hours before the scheduled activity, a cancellation fee of 50% of the booking amount will apply.
How to Cancel:
To cancel your booking, please contact us. You can reach us via email at info@raftingbaliadventure.com or by phone at +6287861984833. Please provide your booking details for a smooth cancellation process.
Refund Process:
- Full Refund: If you are eligible for a refund based on the above criteria, if you used PayPal for your transaction, your refund may take between three to five days to be processed. However, if you used a credit or debit card, refunds might take slightly longer, typically up to around 21 days to reflect in your account..
Contact Us:
If you have any questions about our cancellation and refund policy, please feel free to contact us. We are here to assist you and ensure you have a memorable experience with Rafting Bali Adventure.